How long do custom projects take to complete?

On average, we ask for 3-4 months for custom projects. It can take longer for complex projects or unique material sourcing. 

Can I stop by without an appointment?

We will accommodate walk-ins when we can, but we can’t promise we will be available! We are a small team and want to ensure that each client gets the same full attention. Please make an appointment using this link.

I have a custom consultation scheduled and need to reschedule. Do I have to wait UNTIL THE NEXT AVAILable appointment online?

No, we can fit you in sooner if you are rescheduling. Please contact us directly to reschedule. 

Can I have a custom project expedited?

Sometimes, we can complete custom projects faster than our typical 2-3 months. We may ask for an expedited fee depending on the project and timeframe. Please contact us for details.

Can you reuse my gold and stones to make a new piece?

Yes! We can redesign a piece using your gold and/or stones. We will need to see your pieces to be sure we can reuse them. It is a great way to upcycle your unworn pieces! 

Can you reuse my platinum to make a new piece?

Unfortunately, no. Platinum contaminates easily, making the finished piece brittle. However, we can work with the platinum you have in other creative ways, such as reusing the shank of a ring and adding a new head. Contact us if you’d like to explore options!

What metals do you work with?

We repair and create pieces in gold and platinum. We are currently not making silver pieces, but we can often repair or alter (such as sizing) your silver pieces.

What stones do you work with?

We are very flexible when it comes to stones! We can source them or work with your stones.

Do you work with lab-grown diamonds or sapphires?

We do! We can use and source lab-grown stones in custom projects. Let us know what you have in mind!

We limit the weekly custom jewelry consultations and repair appointments to ensure we can dedicate enough time and resources to each project. This means there may be an extended period before we can meet to discuss starting a custom project. We will be available for follow-ups once you start a project with us.